I ( Victoria Williams) endeavour to deliver items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. I will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.
All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire)(Safety) Regulations 1988. BS5852 All new covering fabric supplied by us will comply with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover. However, it is advisable that your fabric is fire retardant to comply with the Furniture and Furnishings Fire Safety Regulations of 1988/1989/1993 and 2010. It is optional if the client buys the fabric but mandatory if the upholsterer supplies the fabric and comes at an extra cost per metre.
I reserve the right to apply a 15% surcharge for handling fabrics not supplied by myself.
I will do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can only take responsibility for materials which are supplied by myself ONLY; covering fabric supplied by the client is at their own risk. Shortage of covering fabric supplied by the client is the client’s responsibility and not mine.
I cannot be held responsible for fabric flaws. If I cannot cut around them you will be notified.
Any problems with an order, whether your (the client)fault or mine(Victoria Williams), must be brought to my attention within seven days of receipt of the order. There after charges will be made for any corrections. I will not be held responsible for charges if you have another company make corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not my fault.
I reserve the right to apply a minimum of £50.00 charge to repair accidental damage not caused by myself.
Rush orders will incur a surcharge of 20%
Carriage charges extra if not already quoted
For all bespoke and made-to-order, we are unable to offer returns on any of our products, unless they are faulty or damaged. Please make sure that you are entirely happy with your decisions before confirming your quotation/order.
Payment terms: A minimum 50% non-refundable payment is required for us to accept an order. Only then will your making space be reserved. The full balance will be due on completion. Delivery will only be arranged once full payment has been received.
Interest on overdue accounts will be charged at 1_% per month or part thereof. Prices quoted stand for thirty days